Your information
Privacy, in plain language.
How information moves when you browse Mediwells, contact our team, or choose to continue to a separate patient-care service.
Last updated October 1, 2026
Scope and clinical records
This policy describes how Mediwells LLC (“Mediwells,” “we,” or “us”) handles information associated with mediwells.com and administrative conversations about the site. The current website explains care options and the role of a Care Concierge. It has no medical questionnaire, patient account, checkout, or payment form.
A separate patient-care service may collect health history, create a medical record, arrange a clinical visit, or process an order. Review that service’s disclosures before entering information there. The applicable licensed provider’s HIPAA Notice of Privacy Practices explains that provider’s use of protected health information and your medical-record rights. This Mediwells website policy is not that notice and does not make Mediwells the clinical provider.
If the Mediwells site begins to collect intake, account, or payment information, we will revise this policy and provide any additional notices required for that collection before it begins.
Privacy during care
Mediwells is the patient-facing brand and provides website and administrative guidance. When clinical care is available through Mediwells, licensed clinicians of the treating medical practice make medical decisions. The treating practice must be identified during intake and is responsible for its clinical records and HIPAA duties. Mediwells LLC does not become your treating medical practice because you visit this website or speak with a Care Concierge.
Your rights over clinical information
When a participating medical practice holds your health information, you may ask that practice to see or receive a copy of your medical record, request a correction, ask for contact through a confidential method, request limits on certain uses or disclosures, and obtain an accounting of certain disclosures. You may ask for a paper copy of its privacy notice and designate a legally authorized representative. You may complain to the practice or the U.S. Department of Health and Human Services Office for Civil Rights without retaliation. Some requests have exceptions, fees, or response periods set by law.
How the treating practice may use information
The treating practice may use or share health information for treatment, payment, and health care operations, such as coordinating care, managing services, and billing. Law also permits or requires some disclosures for public health and safety, oversight, legal process, research under applicable safeguards, and other defined purposes. The practice must obtain authorization for uses that require it, such as most marketing, sale of protected health information, and most uses of psychotherapy notes; an authorization can generally be revoked for future uses. Your choices about sharing with family or others involved in your care should be communicated to the practice.
Who handles a request
The treating practice must protect clinical information, follow its own Notice of Privacy Practices, and provide legally required notice if a breach compromises that information. The patient-care flow must present that notice, identify the responsible practice and privacy contact, and collect any applicable telehealth or treatment-specific consent before care. Mediwells can help you find the correct support channel, but clinical-record requests and HIPAA complaints belong with the treating practice. The current mediwells.com website does not hold a patient chart.
Information we receive
Website requests
When a page loads, our hosting and security services may receive your IP address, browser and device type, requested page, referring page if sent by your browser, and request time. These technical details help deliver the page, detect abuse, and diagnose availability or security problems. We do not ask visitors to enter their health history on this website.
Messages and conversations
If you email Mediwells or speak with a Care Concierge outside this website, we may receive the name, contact details, question, and other information you choose to provide. The channel you use, such as email or phone, may also generate routine records of the communication. Please do not include sensitive medical details in an ordinary email or text. Use the patient-care service’s designated channel for clinical questions and health answers.
Information from other services
Following a link to another service does not itself send a health questionnaire from this site. If you choose to use a patient portal, clinician service, pharmacy, or payment service, that operator may collect information directly from you under its own notices. Any future exchange of patient information between Mediwells and a care partner must follow the applicable disclosures and agreements; this policy does not authorize an undisclosed transfer.
How we use information
We use technical request information to deliver the website, maintain its availability, investigate errors, and protect against misuse. We use information you give us in a conversation to respond, explain administrative next steps, route a question to the appropriate support channel, and keep a record of the interaction where needed.
We may also use information to comply with law, address a complaint, or protect our rights and the safety of visitors. We do not use health answers collected on a separate patient-care service for website advertising through this site. A Care Concierge does not use your website visit to decide whether treatment is medically appropriate.
Cookies and tracking
The current Mediwells website does not load an advertising pixel or third-party analytics script. Its own code does not set cookies or use local or session storage. The hosting provider may still process routine request and security data needed to serve the site. Your browser settings can control cookies generally, but disabling them is not needed to read the current pages.
These statements describe the present website. If tracking technology or optional marketing features are added later, we will update this policy and provide any required choices before using them.
Your choices and rights
You can read this website without creating an account or submitting health information. You can decide whether to contact Mediwells or continue to a separate patient-care site. If you receive optional promotional messages from us, use the opt-out instructions in the message or email [email protected]; service or response messages may still be necessary for a request you made.
Depending on your location and the information involved, privacy law may allow you to ask what personal information we hold, request access, correction or deletion, or object to certain uses. Send a request to [email protected]. We may need to verify your identity and may retain information when law permits or requires it. We will explain a denial or available appeal process when applicable.
For a clinical record, including requests to access or amend it or restrict disclosures, contact the licensed provider or patient-care service identified during intake. The provider’s Notice of Privacy Practices explains those rights and where to send the request.
Security and retention
We take steps intended to protect information under our control, including using HTTPS for this website and limiting what the site asks visitors to submit. No internet service or email channel can guarantee absolute security. If you believe information sent to Mediwells was exposed or misdirected, contact us at the address below without repeating sensitive details in the initial message.
How long we keep information depends on why it was received, operational and security needs, and legal obligations. Website request data may be retained by hosting or security providers under their service settings. An administrative conversation may be kept long enough to resolve the request and meet applicable recordkeeping requirements. Medical-record retention is determined by the responsible clinical provider and applicable law, not this website policy.
Children and other sites
This informational site is intended for adults and is not designed to collect information directly from children. If you believe a child sent personal information to Mediwells through an administrative channel, contact us so we can review it.
Links may take you to patient-care, pharmacy, payment, or other independent websites. Their operators decide how those sites collect and use information. Review their privacy notices and terms before sharing information with them. We do not control those sites by linking to them.
Contact and changes
For website privacy questions, complaints, or requests about a Mediwells administrative interaction, email [email protected]. Use the patient-care service’s secure channel for medical questions and records. Please do not include sensitive medical details in an ordinary email.
We may revise this policy when the site or our practices change. We will post the revised text and update the date at the top; when law requires additional notice or consent, we will provide it. A clinical provider’s notice may change separately and should be reviewed at the point of care.